Delightful helpdesk software
for folks in the server closet
Junto pulls context from your entire stack and tells your techs exactly what to do next. Step by step, ticket by ticket.
One platform. Two wins.
“I can juggle three tickets at once now. I'm not a person who's good at multitasking, but I can set Junto to run discovery on something while it's making a change here, while I'm looking into something else.”
“We can avoid hiring extra technicians and serve so many more customers with the same staff. It's helped us avoid spending extra money on labor and talent.”
Triage. Resolve. Learn. Repeat.
Explorer
One assistant across every tool in your stack, guided by 100+ purpose-built skills. Ask questions, pull data, and take action from the web app, Slack, Teams, or directly inside your PSA.
Processors
18 processors enrich every ticket automatically. Summarize, classify, prioritize, and route in under 30 seconds. No configuration required.
Advisor
Your helpdesk is not a cost center. It is an intelligence engine. Junto surfaces what to automate, what to document, what to fix, and where the revenue is.
Runbooks
No code, no flowcharts, no fragile automations. Describe what you want in plain language and Junto handles the rest across your entire stack.
Every ticket is automatically summarized, classified, prioritized, and routed in under 30 seconds.
Ticket #4521
"Outlook keeps crashing..."
Analyzing...
Executing...
Auto-Resolved!
Ask questions, pull data, and take action across your entire stack from one conversation.
Need my title changed to Senior Account Manager.
I found the user in Microsoft 365. Their current title is Account Manager. I can update it to Senior Account Manager.
Build runbooks in chat, publish with one click, schedule across your client base, and watch every step execute in real time.
Press Enter to send
From idea to automated workflow in minutes, with full visibility and control.
Junto resolves over 40% of service requests with a few clicks.
For everything else, Junto supercharges your techs.
Insights you always knew were there. Now it's surfaced.
Ticket Health
In-progress ticket patterns
Orphaned tickets with no updates in weeks. Diagnostic loops where the same issue keeps getting reopened. Junto flags them before your clients notice.
Automation
Runbooks & procedures
When the same fix shows up across multiple tickets, Junto recommends a new runbook or KB article so the next tech does not start from zero.
Config Fix
Configuration changes
A policy that was never applied. A threshold nobody set. Junto spots recurring issues tied to misconfigurations and flags them for review.
Revenue Signals
Projects from ticket data
EOL hardware generating repeat break-fix. Clients outgrowing their current setup. Junto surfaces upsell and migration opportunities from patterns in your ticket data.
Ticket closed
Outlook crash, routine fix
Pattern detected
3rd crash this month, all tied to oversized OST caches
Runbook created
Scheduled preventive runbook for OST cache management
KB updated
Drafted article with the 24 GB threshold
Revenue surfaced
Server 2012 R2 end of life, 6 related tickets. $8,500 migration project
A modern command center for every ticket
Granular permissions on tool use for human guardrails.
Live in three days
Plug in your stack
Go live
Operate at speed
Designed for multi-tenant MSP environments, with least-privilege and approvals built in.
Compliance
Multi-tenant by design
Built for MSPs, with tenant boundaries and secure defaults.
Isolated agents and permissions
Agents operate with scoped access, per tenant and per workflow.
Approvals for sensitive actions
Multi-step approvals for workflows and access requests.
Encryption everywhere
Data encrypted in transit and at rest.
SSO and SAML
Support SSO with SAML to fit existing identity policies.
Audit logs + RBAC
Detailed audit trails and role-based access for least privilege.
Ready for whatever shows up next
App integrations
