Delightful helpdesk software
for folks in the server closet
Junto resolves IT requests by turning your stack's context into technician-approved actions, following your MSP's workflows and client standards like a seasoned tech on your team.
Helpdesk Command Center for MSPs
AI Agents and Assistants
AI suggests next steps, techs approve, and execution is safe and auditable.
Runbooks
Capture client-specific workflows and handle multi-step tasks consistently, every time.
In-Stack
Keeps ConnectWise as the source of truth, auto-logging notes, time, and updates to cut admin per ticket.
Unified Context
Pull context from ConnectWise, NinjaOne, and Microsoft 365 so techs triage faster with fewer tabs and better first responses.
Create playbooks by writing, uploading, or generating from past tickets. Combine human steps with Junto-run actions across your stack, all with technician approval.
Activity
Tickets appear here when matched.
Required inputs:
- • Full name: {{user.full_name}}
- • Title: {{user.title}}
- • Manager: {{user.manager}}
- • Start date: {{user.start_date}}
Human checks:
- • Confirm role and access with manager
- • Confirm license tier
Agent-led actions:
- • M365: Create user, assign license
- • M365: Add to groups, initiate MFA
- • NinjaOne: Enroll device
Completion:
- • Log notes to {{request.ticket_id}}
Runbooks capture institutional knowledge and execute it consistently.
No need to replace ConnectWise or NinjaOne, Junto integrates in-stack to get more out of the tools you already use.
Ticket #4521
"Outlook keeps crashing..."
Analyzing...
Executing...
Auto-Resolved!
Powerful AI agents that take action on day one, right out of the box, no programming language required.
"Need my title changed to Senior Account Manager."
"Pulled user context from ConnectWise, NinjaOne, and M365.
Current title: Account Manager."
Proposed change
Junto resolves over 40% of service requests with a few clicks.
For everything elseyou lead, and junto is copilot.
A modern command center for every ticket
Granular permissions on tool use for human guardrails.
Live in three days
Plug in your stack
- Connect ConnectWise, NinjaOne, Microsoft 365, and any other apps
- Set roles, permissions, and approval gates
- Import your existing KB and ticket history
Go live
- Create playbooks for your top workflows
- Start resolving tickets with technician-approved actions
- Train the rest of the team on the new flow
Operate at speed
- Expand playbooks to edge cases and high-impact tasks
- Track time saved, consistency, and repeat issues
- Keep improving, no tool replacement required
Plug in your stack
Go live
Operate at speed
Designed for multi-tenant MSP environments, with least-privilege and approvals built in.
Compliance
Multi-tenant by design
Built for MSPs, with tenant boundaries and secure defaults.
Isolated agents and permissions
Agents operate with scoped access, per tenant and per workflow.
Approvals for sensitive actions
Multi-step approvals for workflows and access requests.
Encryption everywhere
Data encrypted in transit and at rest.
SSO and SAML
Support SSO with SAML to fit existing identity policies.
Audit logs + RBAC
Detailed audit trails and role-based access for least privilege.
Ready for whatever shows up next
App integrations
