Analytics 365
Call Recording

Teams call history and transcripts, matched to your tickets.

A client disputes what was agreed on a call. Junto finds the recording in Analytics 365 and produces a transcript with one approval, no portal digging.

Analytics 365 by Tollring records and analyzes Microsoft Teams calls, but the recording that settles a question is only useful if someone can find it. Junto's agent searches call history by date, phone number, user, direction, and duration, retrieves full call details, and generates transcripts on demand with technician approval. With ConnectWise PSA connected, recent calls tied to a ticket's contact surface automatically during triage, and fuzzy matching against call data suggests fixes to stale contact records.

What this means for your team

Call history is searchable by date, number, user, direction, and duration from the conversation
Transcripts are generated on demand with technician approval
Calls linked to a ticket's contact surface automatically during triage
Disputed conversations are settled with the recording, not memory
Contact records improve through fuzzy matching against real call data

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See Analytics 365 + Junto in action

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