Autotask stays your system of record. Junto works the queue.

Autotask holds your tickets, companies, contacts, and time entries, and Junto syncs all of it in real time through webhooks. From there the AI agent works Autotask through 58 purpose-built tools covering tickets, notes, time entries, companies and contacts, projects, opportunities and quotes, contracts and invoices, and reports: it reads the full ticket history, posts notes, logs time, reassigns tickets to the right resource, and merges duplicates while preserving each ticket's own contact and configuration item. Junto also embeds natively into Autotask with widgets and ticket insights, so triage summaries and client context appear right on the ticket. Because Junto uses resource impersonation, every note and time entry shows up in Autotask under the technician who approved it, so your audit trail and billing stay clean. As a Kaseya certified partner, Junto pairs Autotask with IT Glue and Datto RMM so one question can span your whole Kaseya stack. Setup takes one API-only user and a copied security level: no zone lookups, no custom fields.