HaloPSA
PSA

HaloPSA stays the source of truth. Junto clears the queue.

Every ticket that lands in Halo arrives with a triage summary, client context, and a suggested next step already attached.

HaloPSA gives MSPs a flexible ticketing backbone, and Junto plugs straight into it. Tickets, clients, and users sync from your Halo instance and stay current as work happens. From there, the agent reads each new ticket, matches it against client history and your knowledge base, and posts a triage summary before a technician opens it. Notes, status changes, and time entries write back to Halo, so the ticket record your reporting and billing depend on stays complete. Approval modes keep technicians in control: the agent proposes, your team decides.

What this means for your team

Tickets are categorized, prioritized, and enriched with client context before a tech opens them
The agent posts notes and updates status directly in Halo, keeping ticket history complete
Time entries log automatically with accurate descriptions, no end-of-day reconciliation
Client and user records sync continuously so triage always has the right context
Pairs with your RMM, documentation, and security integrations for full-stack context on every ticket

Ready to connect HaloPSA?

Setup takes minutes. Our docs walk you through every step.

View setup guide

See HaloPSA + Junto in action

15-minute demo. We'll walk you through exactly how Junto works with HaloPSA.

Book a demo