SmileBack
Customer Satisfaction

Client sentiment, connected to the tickets behind it.

A negative CSAT review comes in and Junto has already matched it to the ticket, the technician, and the client's recent history.

SmileBack tells you how clients feel; your PSA tells you what happened. Connecting the two is usually a manual export nobody does. Junto gives the agent read-only access to CSAT reviews, NPS responses, and campaign data, and cross-references that feedback with the service tickets behind it. Unhappy clients surface with the context behind them: which tickets, which technicians, what changed. Access is read-only: Junto never modifies surveys or responses.

What this means for your team

Negative reviews are matched to the tickets and technicians behind them automatically
Unhappy clients surface with their recent service history, not just a score
NPS responses and campaign results are queryable from the conversation
Sentiment trends per client inform QBR prep without a manual export
Read-only access means survey data is never modified

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